Your privacy is important to us.
Our privacy policy explains how we collect, store, and use your personal data.

• 1. Introduction
  • 1.1. We are committed to protecting and respecting personal information and privacy of our website visitors and service users.
  • 1.2. This policy sets out the basis on which any personal data we collect from you, or that is provided to us, when you use our website, receive any services and/or through other interactions and communications you have with us, will be processed by us.
  • 1.3. This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
  • 1.4. By using our website you are accepting and consenting to our use of cookies in accordance with the terms of this policy.
  • 1.5. In this policy, "we", "us" and "our" refer to D2D TRANS LTD.
  • 1.6. The privacy practices of this statement apply to our services available under the domain and subdomains of www.d2dtrans.co.uk (the "Site"). By visiting this website, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not use or access our site.
• 2. How we use your personal data
  This section sets out:
  • the general categories of personal data that we may process;
  • the purposes for which we may process personal data;
  • the legal basis of the processing.
• 2.1. Lawful basis for processing
  • 2.1.1. We rely on your consent as the lawful basis on which we monitor and improve our website and services.
  • 2.1.2. We rely on your consent as the lawful basis on which we perform a contract between you and us and/or take steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
  • 2.1.3. We rely on your consent as the lawful basis on which we protect and assert our legal rights, your legal rights, and the legal rights of others.
  • 2.1.4. We rely on your consent as the lawful basis on which we proper protect our business against risks.
• 2.2. Purposes of processing
  • 2.2.1. We may process data about your use of our website and services. These may include your IP address, approximate geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system, Google Analytics, and Google Adwords. This data may be processed for the purposes of analysing the use of the website and services.
  • 2.2.2. We may process information contained in any enquiry you submit to us regarding goods and/or services. This data may include details of the items you wanted to move, the pickup and drop off locations, and the date and times you were interested in.
  • 2.2.3. We may process your personal data that are provided in the course of the use of our services. This service data may include details of the items you wanted to move, the pickup and drop off locations, the date and times you were interested in, the names, telephone numbers and emails addresses for contacts at the pick up and drop off locations, additional notes relating to the job that you may have provided, details of item values.
  • 2.2.4. We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website. This data may include your contact details, and the transaction details. We never store card details ourselves, however, details may be stored by a PCI compliant third-party payment gateway to facilitate payments and refunds should these be applicable.
  • 2.2.5. We may process information contained in or relating to any communication that you send to us. This data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
  • 2.2.6. We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • 2.2.7. We may process any of your personal data identified in this policy where necessary for the purposes of managing risks, or obtaining professional advice.
  • 2.2.8. Passing additional pick up and drop off data to D2D TRANS LTD: It is your responsibility to notify any additional parties required for the fulfilment of the move at the pick up and drop off that their data is being provided to D2D TRANS LTD for the purposes of the move.
• 2.3. Providing your personal data to others
  • 2.3.1. We may share your information with our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
  • 2.3.2. We may disclose address, contact names, phone numbers, and item details to our Transport Partners insofar as reasonably necessary for the purposes of providing the transportation services you have requested. The Transport Partners are only allowed to use and retain your data to allow the service you have requested to complete.
  • 2.3.3. Financial transactions relating to our website and services are handled by our payment services providers, sage.com. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers privacy policies and practices at https://www.sage.com/
  • 2.3.4. In addition to the specific disclosures of personal data set out in this Section 3, You should be aware that if we are requested by the police or any other regulatory or government authority suspected illegal activities to provide your information, we are entitled to do so.
• 3. Providing Transport Partner data to you
  • 3.1. We may disclose Transport Partner contact data (name, phone number, vehicle details) to you insofar as reasonably necessary for the purposes of providing the transportation services you have requested. You are only allowed to use and retain this data to allow the service you have requested to complete.
• 4. Retaining and deleting personal data
  • 4.1. This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
  • 4.2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  • 4.3. We will hold personal data including but not limited to date, items, and contact details for the period we are required to retain this information by applicable UK tax law currently seven years.
  • 4.4. Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
• 5. Amendments
  • 5.1. We reserve the right to modify this policy at any time.
  • 5.2. Any changes we may make to our policy in the future will be notified and made available to you using the website.
  • 5.3. Your continued use of the services and the websites/applications shall be deemed your acceptance of the varied privacy policy.
• 6. Your rights
  Under the General Data Protection Regulation (GDPR) you have a number of important rights. In summary, those include the following:
  • 6.1 To access your data. You may instruct us to provide you with any personal information we hold about you in a machine readable format for data portability.
  • 6.2 To correct any mistakes in your information which we hold. You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
  • 6.3 To require the erasure of personal data concerning you in certain situations. Those situations include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
  • 6.4 To restrict processing. You have the right to have processing on your data suspended/restricted.
  • 6.5 To object to processing. You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party.
  • 6.6 To complain to a supervisory authority. If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
  • 6.7 To withdraw consent. To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
  • If you would like to exercise any of those rights, please:
  • Email (info@d2dtrans.co.uk), call (+44 7765033601), or write to us (D2D Trans LTD, 1a Seaward road, Southampton, SO19 2HA)
  • Provide us with sufficient information to identify you.
  • Provide us proves of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • Provide us the information to which your request relates, including any account or reference numbers, if you have them
  • We may withhold personal information that you request to the extent permitted by law.
• 7. About cookies
  • 7.1. You can learn more about the cookies we use on https://www.allaboutcookies.org/
• 8. Our details
  • 8.1. This website is owned and operated by D2D TRANS LTD.
  • 8.2. We are registered in England and Wales under registration number 12073849, and our registered office 1a Seaward Road, Southampton, England SO19 2HA.
  • 8.3. You can contact us by post to the address above, by phone on +44 7765033601, or by email: info@d2dtrans.co.uk

Updated 27/01/2020